Identifying and Managing Online Antagonists

May 2023
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Countless articles say that the best medicine for online trolls is to simply ignore them. Responding to their taunting feeds their egos and encourages them to continue. Ignoring them depletes their oxygen. 

Deprive online trolls of attention for long enough and they will eventually throw their hands up in defeat and go searching for a more engaging audience elsewhere.

On the surface, this advice makes a lot of sense. But is it correct? The answer is: Not always. 

Return to Current Issue Crisis Management | May 2023
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